FORT MYERS, Fla — A global IT outage is causing problems at airports, banks, and other businesses across the world Friday morning.
UPDATE 11:15 AM
Southwest Florida International Airport
- Flights are leaving and arriving the airport, but it's a slow process
flyrsw.comThe departure board at RSW on Friday shows several delays and cancellations - The departure board is full of delayed and canceled flights
Fox 4Travelers wait at the Delta ticket counter after a global IT outage on Friday - Fox 4 Reporter, Austin Schargorodski, took this picture of a large line of people waiting at the Delta counter trying to re-book flights.
- Some people told him the airline said it's going to be a 6 to 8 hour wait to get help
UPDATE 10:55 AM
City of Naples:
- "Fortunately, the City of Naples does not directly utilize this software suite. Therefore, all internal connections and communications within the City will not be impacted by this outage. However, some of the companies we interact with are affected. At this time, it appears that CityView is experiencing issues related to the outage, as well as some Microsoft Teams features such as user presence and group chats."
- "As a result, we may encounter difficulties accessing certain partner application services until the issue is fully resolved."
Hendry County Sheriff's Office:
- No major impacts from outage
- IT Department says there could be some intermittent issues
Hendry County Regional Medical Center
- "We have had minimal impact to the systems we use. Any system impacted which impacts patient care have been moved over to downtime procedures as we continue our operations."
UPDATE: 8:58 AM
Collier County Government:
- Collier County Government is experiencing issues related to the global technology outage. Email services are currently not available.
- The Collier 311 Service is available for non-emergency information. You can reach Collier 311 Customer Service Representatives by dialing 311 on your phone. Information and services are also available throughCollier 311.comand via the Collier 311 mobile app.
Further updates will be provided as services become available.
UPDATE: 8:45 AM
Southwest Florida International Airport:
- Computer systems for United and American Airlines are back up and running. Flights will slowly start taking off again
Lee County Justice Center:
- There are no signs that the outage has had any impact on any computer systems
UPDATE: 7:45 am
Southwest Florida International Airport:
- Delta, Frontier, and international flights are all reporting delays and cancellations
- United and American systems are starting to come back on board.
- There are long lines of people waiting to change their flights
Punta Gorda Airport:
- Every Allegiant flight between 6am and 7:40am was canceled. The airline is telling travelers to check with the airline before they leave for the airport
flypgd.comDeparture board from Punta Gorda Airport on Friday Morning
Lee Health:
Like many others around the globe, Lee Health began experiencing general service disruption overnight due to a software bug in a widely used security product. Our IT response team was quickly mobilized and are working to return all systems to normal operation as quickly as possible.
Our most critical systems are operational. This includes full operation of Epic, our electronic health record system and MyChart, Lee Health’s patient portal. Employees may experience some disruption connecting their devices to our network as we work to restore device functionality.
This event did not involve any form of unauthorized access to Lee Health systems, data, or networks.
Our hospitals, pharmacies and emergency rooms are fully operational and we plan to open our physician offices as normal this morning.
We will provide further updates as needed.
Lee County Sheriff's Office
- No impacts from the outage at this time
Charlotte County Sheriff's Office
We are seeing some impacts, but we have workarounds in place to still be able to provide our services to the community.
Original reporting of outage:
Microsoft 365 said early Friday that services were starting to return to normal.
"The underlying cause has been fixed, however, residual impact is continuing to affect some Microsoft 365 apps and services. We're conducting additional mitigations to provide relief," the company said.
The outage was linked to cybersecurity firm CrowdStrike. The company's CEO said the outage was not due to a security incident.
Amid the outage, the Federal Aviation Administration said that several airlines have requested assistance with ground stops for their fleets until the issue is resolved.
FlightAware reported that over 700 U.S. flights have been canceled as of early Friday morning. Additionally, nearly 1,200 flights have been delayed.
Police departments across the U.S. have reported that the outage has affected their 911 service. Many police departments are encouraging the public to contact them via non-emergency lines until the outage is resolved.
